Certificate III in Retail


Course Description

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organizational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day to day workplace operations.


Entry Requirements

There are no entry requirements for this qualification.


Language, Literacy and Numeracy

All applicants are required to complete a Language, literacy and numeracy assessment prior to enrolling and will require sufficient language, literacy and numeracy skills to be able to complete the assessment. This program requires sound communication and interpersonal skills, the capacity to read and interpret written instructions and the ability to analyse and write reports in context to the job role.


Licensing/Regulatory Information

No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication.


Employment Pathways

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as front line sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.


Education Pathways

SIR40316 Certificate IV in Retail Management


Course Details

13 units must be completed:

  • 8 core units
  • 5 elective units
  • SIRXCEG001  Engage the customer
  • SIRXCEG002  Assist with customer difficulties
  • SIRXCEG003  Build customer relationships and loyalty
  • SIRXCOM002 Work effectively in a team
  • SIRXIND001   Work effectively in a service environment
  • SIRXRSK001  Identify and respond to security risks
  • SIRXSLS001   Sell to the retail customer
  • SIRXWHS002 Contribute to workplace health and safety
  • SIRRINV001   Receive and handle retail stock
  • SIRXMKT001 Support marketing and promotional activities
  • SIRRMER003 Coordinate visual merchandising activities
  • SIRXIND002  Organise and maintain the store environment
  • SIRXIND003  Organise personal work requirements


This course is delivered offsite at a venue negotiated with the client.



12 – 18 months in an actual workplace setting


Mode of delivery

All courses offered by TABMA Training are delivered to meet student needs in a similar format with either face to face tuition and/or mentoring support. Some programs have a class based training schedule to assist students with more comprehensive subjects and assessments.

Students are expected to attend all classes and successfully complete all tasks and activities during the course. There are also activities to be completes outside of the workshops. These activities are aimed at allowing the learners to apply the course content in their own workplace environment.



QLD funding:

This training is subsidised by the Department of Employment, Small Business and Training (DESBT) under Qld User Choice:


$2710 concessional and non-concessional $2033 (student fee $648).

NSW Funding:

NSW Smart and Skilled – this training is subsidised by the NSW Government. https://smartandskilled.nsw.gov.au/for-students

NSW: $5250 per full qualification (Student Fee: $1000)


Contact US

FITEC Australia Pty Ltd trading as TABMA Training (RTO 5343)

P.O. Box 185

Brisbane Market QLD 4106

  • It’s so much easier that I thought it would be – I just signed a piece of paper and TABMA Training took care of everything else.

    Mark Pagram – J.H. Williams, Murwillumbah
  • The training with TABMA Training has been very positive. We have more than half our technical staff enrolled in either Certificate III, IV or Diploma. There have been noticeable improvements to daily work performance and productivity.

    Ross Glennie (Owner) – Trusscorp
  • I found that putting my people through a TABMA Training traineeship is more cost effective than sending the worker off to TAFE. The training being in the workplace means that the trainee is totally focused on their job and it, of course, eliminates travel time. I feel that TABMA Training offers this company a lot more flexibility than other training programs.